General Support and fAQs
For general enquiries, email us at admin@autismswim.com.au or contact us via the Contact Form.
Our office hours are Monday – Friday from 9.30 – 2.30pm, Australian Eastern Standard Time.
We aim to get back to you within 1-3 business days.
We’d love to hear from you!
The easiest way to get in touch is by filling out the Contact Form (on our website) or sending an email to us at admin@autismswim.com.au.
Whether you have a question about modules certification, partnerships, or anything else, just share a few details about your enquiry and we will get back to you as soon as we can.
We’re a small, yet dedicated team. We aim to get back to you within 1-3 business days (sometimes even faster if we can!).
Yes! All learning in the Autism Swim Neuroinclusive Aquatics Academy is entirely online.
You can access your learning anytime, anywhere, at a pace that works for you.
There are no face-to-face or live virtual session requirements. All course materials are available through the learning platform, making it easy to fit your study around work, life, and other commitments. You simply need a device (laptop, mobile or tablet) and stable internet connection.
In 2026, we launched with the new Neuroinclusive Aquatics Academy featured updated and new content and new learning pathways.
If you have completed the Autism Swim Certification prior to February 2026, we recommend you get in touch with us. Depending on where you’re up to in your learning journey, and we can advise the best next step for you based on your prior leaning with Autism Swim.
We’d love to hear from you! Whether it’s a glowing review or constructive feedback to help us improve, we’re all ears.
We are work in progress and value the insights shared from our community. We live by the motto: when we know better, we do better.
You can send us an email to admin@autismswim.com.au and we aim to get back to you within 1-3 business days. (Heads up, we work out of the Australian Eastern Standard timezone).
Autism Swim Neurodiversity + aquatics Certification
The Neurodiversity + Aquatics Certification is the core learning pathway with Autism Swim.
It includes 10 core modules designed to equip you with the essential knowledge, practical skills, and confidence to deliver inclusive, neuroaffirming aquatic services.
We recommend starting with the Neurodiversity + Aquatics Certification to build a strong, shared foundation of best practice.
Extension Courses are designed to extend and deepen your learning. Each Extension Course includes up to four topics focused on a specific area of practice.
While Extension Courses can be taken as standalone learning, they are most impactful when completed after the Certification, allowing you to build on your foundation and develop specialised expertise.
The Neurodiversity + Aquatics Certification from Autism Swim includes 10 modules, with most learners spending around 45–90 minutes on each one. At the end of the 10 modules, you’ll complete a multiple-choice Final Quiz.
Each module features videos, learning activities, case studies, reflection questions, and a multiple-choice quiz (with an 80% pass mark required).
In total, the certification takes approximately 12 hours to complete. It is fully self-paced, and you’ll receive a Certificate of Completion once all 10 modules — plus the Final Quiz — have been successfully completed.
Yes! All learning in the Autism Swim Neuroinclusive Aquatics Academy is entirely online.
You can access your learning anytime, anywhere, at a pace that works for you.
There are no face-to-face or live virtual session requirements. All course materials are available through the online learning platform, making it easy to fit your study around work, life, and other commitments. You simply need a device (laptop, mobile or tablet) and stable internet connection.
Assessment is completed online as part of your learning with Autism Swim and is fully self-paced.
There are two components to the assessment process:
a) Module quizzes
At the end of every module, you’ll complete a multiple-choice quiz to check your understanding. Each quiz includes 8 questions from that module, and an 80% pass mark is required to progress.
b) Final multiple-choice quiz
Once you’ve completed all modules, you’ll take a final multiple-choice quiz made up of 10 questions. These are situational questions designed to help you apply your learning from across the entire certification and an 80% pass mark is required to achieve the Certificate of Completion.
All assessments are designed to support understanding and practical application — not memorisation — so you can confidently use what you’ve learned in real-world aquatic environments.
Accessing Courses and Certificates
Once your purchase is complete, you’ll receive a confirmation email with instructions on how to access the course.
To get started:
1. Log in from the top menu using the email address you provided at the time of purchase.
2. Select My Courses from the menu titled ‘My Profile’.
3. Click on the course name to begin your learning.
If you’re a member of a team or group and your course was purchased for you, please refer to the email sent by your group leader for access instructions.
If you don’t see your confirmation email or have any trouble logging in, contact us and we’ll help you get started.
Yes! You can take a break at any time by pressing Exit Course. When you return, simply click on the course and you’ll restart at the beginning of the block where you stopped.
For an even quicker return, use the Resume button on the My Profile page. This will take you straight back to the last course you were working on and resume exactly where you left off, so you never lose your progress.
As soon as you complete a course, a button will appear to download your certificate. .
You can also view and download all your certificates later from the My Profile page. Click on the certificate icon on the progress bar for your completed course.
You have 365 days from the time you first access your course to complete it. After this period, you’ll still be able to log in to the learning platform, but access to the expired course will no longer be available.
This gives you plenty of time to complete the modules at your own pace, while still keeping your learning journey structured and manageable.
“Closed” means this course must be paid for or given to you by an administrator. The course is definitely for sale. Sometimes a course might show “Free” or “Pre-Purchase” if the content is not ready for access yet.
The price is displayed on the product page when you press the Buy Now button, and the currency is based on your location.
Technical Issues
This problem has been occurring with the Safari browser. Our tech team has used the latest software and themes to build the new site, but unfortunately Safari is not keeping up. This is particularly a problem on mobile screens. If you’re an iPhone lover, try using the Chrome browser instead of Safari. Our testing shows a big difference. You will see the important buttons and links that take you to new information, courses and products.
Yes, your tablet device should show all our products, course pages and module contents well, and more easily than mobile. Depending on the age of your device and version of Safari, most pages will be OK. However, our testing indicates that Chrome gives a better result than Safari.
Viewing course content and information PDFs on a mobile screen is possible, but you will find it harder to appreciate the content blocks within the modules.
There could be several reasons for this. Try these suggestions.
1. Check you’re using the email address or username sent in the email which the Neuroinclusive Aquatics Academy first sent to you. Some people have multiple emails.
2. If your password is being autofilled, take a look to check it is using the most up-to-date password.
3. If you reset your password and the new password doesn’t work, check that you’re not logged in on a different device (laptop, mobile etc). If you have a session open somewhere, logout first, then use Forgot Password to set up a new one.
4. If you make a mistake three times in a brief period, the security system locks you out for 1 minute. This protects us from bots that try to hack systems. So check the details above, wait for 1 minute, then try again.
5. If you get locked out 3 times in a period of 3 days, the security system bans you and the page might say “Forbidden”. Don’t worry, we can fix that.
Just send an email and explain what happened. We’ll check our logs and get you back in.
